Maintenance and support

Our range of services for customers includes the post-delivery modification of software, software maintenance planning and the integration of the maintenance team in the development phase.
Maintenance is a basic aspect of the software lifecycle – an interactive process within the framework of which we provide inexpensive an efficient support for your system.

We provide the following support:

• Real error remedy
• Identification of latent errors in source text before they become real errors
• Adaptation of software to new environments
• Improvement of software in terms of performance, maintainability and more importantly, documentation
• Integration of new features

The solution-oriented advice provided by our Basic Minute Support and our Interactive Coaching Support is always individual and customer-specific. We handle internal and external customer support queries on site, via e-mail, live support system, telephone, remote maintenance or ticket system and Adobe Connect.