From Online Help to an AI-Powered Documentation Assistant.

The WebWorks Platform transforms your published documentation into an intelligent AI Assistant—not a general-purpose chatbot.

Powered exclusively by your approved documentation, it delivers accurate, source-backed answers that users can trust.

The WebWorks Platform hosts both the Knowledge Base and the AI Assistant. Every question is answered by searching the latest published documentation, with responses linked directly to the relevant Help topics in your Reverb 2.0 documentation.

Using a unique Assistant ID, the AI Assistant is seamlessly connected to your published Reverb 2.0 Help system, giving users immediate access to trusted information exactly where they need it.

Your Users Need Answers – Not Long Lists of Search Result

Turn your published documentation into an AI-powered Assistant that delivers accurate, source-backed answers based exclusively on your approved content.

The User Experience

Instead of: Search → Browse multiple results → Piece together the answer

Users can simply: Ask a question → Get an accurate answer → Verify the source → Keep working

Business Benefits

Your organization benefits from:

• Answer common questions directly within your documentation
• Reduce repetitive support requests
• Help users discover features faster
• Accelerate onboarding and time-to-productivity
• Keep every answer grounded in your approved documentation
• Gain insights that continuously improve both your products and your documentation

How It Works

1. Create and maintain your content in Microsoft Word, Adobe FrameMaker, DITA XML, or Markdown++.
2. Publish with ePublisher to generate your Reverb 2.0 Help system and AI-ready Knowledge Files.
3. Upload your Knowledge Files to the WebWorks Platform.
4. Connect your AI Assistant to your published Reverb 2.0 Help using a unique Assistant ID.
5. Users ask questions directly within your Online Help.
6. The AI Assistant delivers accurate, source-backed answers with direct links to the relevant documentation.

One publishing workflow. Trusted documentation. AI-powered answers.

Extending Beyond Documentation

WebWorks AI Assistant knows your documentation. Smart AI-Hub knows your business.

The WebWorks Platform is purpose-built for AI-powered user assistance based on your published product documentation. It delivers accurate, source-backed answers using trusted technical content.

The Smart AI-Hub extends this capability by connecting additional enterprise knowledge—including support, service, sales, engineering, training, and other business systems. The result is a unified AI experience that combines trusted documentation with organization-wide expertise.